Participant Complaint/Grievance Procedure

West CAP welcomes inquiries from program participants and tenants to learn about services provided including: explaining funding guidelines, rules, and eligibility procedures. We strictly adhere to client confidentiality and will not release any client/family information unless proper authorization is obtained from the client. If you need translation or other assistance viewing or completing this form and submitting other supporting documentation, please contact Jessica Rudiger, EEOC Officer, jrudiger@wcap.org, 715.280.3078.

West CAP is an Equal Opportunity Organization.

 If you have been denied services, services have been deferred, or have a complaint regarding services please follow these recommended steps:

  1. If you have contact information for the person you have been working with, please contact them directly to learn more about your denial or express your service complaint. If you do not have a direct program contact, you may call 715.280.3078 or email westcap@wcap.org with the information to be forwarded to the program
  2. If program leadership is unable to satisfactorily explain the denial or address your complaint, you may submit (within 30 days after complaint or denial of services) a written grievance letter to West CAP’s Associate Director. Please request the Grievance Procedure Form from the staff member working with you. The form asks the client to provide a formal grievance statement which should include:
    1. Name of the West CAP Program related to the complaint
    2. Name of the West CAP employee assisting with program services
    3. Date of occurrence
    4. Description of the complaint and/or reason for denial

You may mail or email the grievance to:

Samantha Phillipps, West CAP Associate Director for Social Development 

525 2nd Street

PO Box 308

Glenwood City, WI 54013 email: sphillipps@wcap.org

 

 OR If you think you have been denied services based on your race, color, national origin or ancestry, age, sex, sexual orientation, gender identity, religion, political beliefs or disability and would like to file your complaint directly with Wisconsin Department of Administration or Wisconsin Department of Children and Families, please go to one of the following websites to complete and submit the proper forms:

https://www.dhs.wisconsin.gov/forms/f8/f80983.docx or

Civil Rights Complaint and Grievance Procedures (wisconsin.gov) or

http://www.ascr.usda.gov/complaint_filing_cust.html

To assist us in complying with all applicable equal opportunity rules, regulations and guidelines, please contact West CAP’s Equal Opportunity Coordinator, Jessica Rudiger, at 715.280.3078, jrudiger@wcap.org. You are encouraged to discuss any perceived discrimination problems in service delivery.