If you have a no heat emergency, please call (715) 598-4750.  

To apply for Energy Assistance, you can either click to Book a Phone Appointment to set up a time to speak to a West CAP representative to guide you through our programs, services, and application process, or Complete the Fillable Form on your own and email it to If you have any questions or need assistance, call us at (715) 598-4750.

The regular heating season runs from October 1-May15.

West CAP provides Energy Assistance for Barron, Burnett, Chippewa, Dunn, Pepin, Pierce, Polk, St Croix, and Washburn Counties.

The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs, and energy crisis situations. Operating with federal and state funding, the program provides assistance to households across our service area to help lower the burden of monthly energy costs.

Energy Assistance Benefits

WHEAP assistance is a one-time payment during the heating season (October 1-May 15). The funding pays a portion of energy costs, and the payment is not intended to cover the entire annual energy costs of a residence. The amount of the energy assistance payment varies depending on a variety of factors, including the household’s size, income, and energy costs.

Crisis Assistance

Crisis assistance may be available if you have no heat, are nearly out of fuel or your electricity has been or will soon be shut off. 

Furnace Assistance

The Home Energy Plus (HE+) Furnace Program provides services to eligible homeowners and some renters when their heating system stops operating or is operating in an unsafe manner. HE+ Furnace Program assistance can include repairs, or in some situations, a total replacement of an inoperable system. Call West CAP immediately if you are experiencing a no-heat situation.

Questions about services? Email

If you have a no heat emergency, please call us at 715-598-4750.

 The time period to apply for a regular benefit is October 1st to May 15th annually 


To instead apply through ESI: Energy Services Inc., click HERE and you will be redirected to complete an Online Application for Energy Assistance with a different agency based out of Madison, WI. Their number is 800-506-5596.  They are contracted with the State of Wisconsin and are not affiliated with West CAP.

File name : HEP_AssistanceBrochure_2023_ENGLISH.pdf

[pdf-embedder url=””]